1. What we do. Hook Lab edits video clips you send. We trim and crop them for vertical platforms, add the hook text you give us, burn in captions, and suggest a title, description and hashtags. We deliver the edited file to you.
2. Your clips, your responsibility. By uploading a clip you confirm that you own it or have permission from the rights holder to edit and post it, such as your own gameplay or a clip from a streamer's approved clipping program. We may refuse any clip we think you don't have the rights to. You're responsible for following each platform's rules, the game publisher's rules and any streamer or clipping-program rules.
3. We never post for you. We never post, upload or publish anything on your behalf, and never ask for your account logins.
4. Honest hooks. Hook text and titles must be true to the clip. We may refuse misleading text.
5. Payment. Packs are paid in advance in CAD through Stripe. Prices exclude sales tax, which is calculated and added at checkout. We never see or store your card details. The monthly plan renews every month until you cancel. Unused clips don't roll over.
6. Free trial. One free clip per person.
7. Refunds. No refunds after delivery, except for a technical error on our side (corrupted file, wrong aspect ratio, missing hook). Tell us within 7 days and we'll re-edit the clip or refund it.
8. Delivery. We aim to deliver within 24 hours of your upload.
9. Your files. We keep your clips only as long as needed to deliver and fix them, and delete them on request.
10. Changes. We may update these terms. Changes don't apply to packs already paid for.
Plain-language terms, not legal advice. Hook Lab is not affiliated with Rockstar Games or Take-Two Interactive.